Reviews

10/10

My furnace quit working at 430pm and so I phoned around trying to find someone to come that evening. Excel gas was the only one who could and so the tech showed up within 2 hours. He diagnosed a seized blower motor but got it working temporarily and said that he couldn’t guarantee that it would last very long. He provided a quote for the new motor - I agreed and he returned the next morning to replace it. I appreciate the quick turnaround. I can’t comment on the cost (emergency repair on a furnace in December) but I’m sure it’s in line with standards. It seemed reasonable to me in any case. I’d totally recommend Extel gas for any hvac work.

Approximate cost of services:
$680.00
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10/10

I contacted 4 companies for quotes on replacing my eavestroughs and as per usual one didn't respond, one couldn't do the work til November and the other was too high a quote. Yaron and Solid Eavestrough came through like Goldilocks -Just Right! I originally was only going to replace one that was leaking but his quote was reasonable enough that I went ahead and got him to replace it all (knowing that it was only a matter of time to do it anyway). Yaron's communication was great, his price was good and he did what he said he'd do - everything you want in a contractor.

Approximate cost of services:
$2,800.00
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Company Response

Thank you Rudy!

10/10

I had some racoon damage to a part of my roof (ripped up shingles) and so I happened upon Mr Roof Repair through a google search after striking out with another roofer who failed to show up for an estimate. I have to say that I was thoroughly impressed with their professionalism. I did everything through the phone where they outlined the process which included an estimate (reasonable to me) if they could fix the problem on the spot. I phoned on a friday and they showed up on monday during the 3 hour window that they gave and fixed the problem. I was at work and kept expecting a call to say 'oh there's a problem', but no it all went as smooth as silk. They also did a thorough assessment of the roof and within 5 days they provided a written report and estimate of some other issues (some of which I was aware). I definitely recommend Mr Roof Repair because of their professionalism and reasonable cost.

Approximate cost of services:
$400.00
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Company Response

Hi Rudy... Thank you for the kind words! Mr. Roof Repair has built its success on being transparent and creating long-term, trusted business relationships with its clientele. What you've described here is exactly how we've done it. Please let us know when we can be of service again. Cheers!

10/10

Had a major problem with pigeons at the side of my house. It felt like running the gauntlet to get to the back yard. It was obvious they had been there for years and returned to build a nest yearly. I emailed Pigeon busters with my problem and Shirley came immediately and gave a reasonable quote. We had to wait for some baby pigeons to leave the nest before they would come to do the work but Christian showed up after I gave them the all clear. He worked all morning in confined high spaces installing the spikes and did an amazing clean up of all the accumulated mess. I now have a clean walkway to my backyard- worth every penny!

Approximate cost of services:
$695.00
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10/10

I had to get the water service line replaced because of the new smart water meter requirement. Got quotes on a monday. Went with Max (Dr Pipe) and although I was a little concerned about the lack of reviews on Homestars, I went with my gut and my gut was right. The work was done by wednesday (in by 8:30 out by 3:30). Max and his guys were punctual, careful about maintaining site cleanliness and very respectful. His price was the best of three quotes and he is honest and straightforward in his communication. His follow up once the job was complete was great. I highly recommend Dr Pipe for any plumbing issue you may have and I am happy with my new water pressure!

Approximate cost of services:
$1,750.00
2 of 2 people found this review helpful.
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Company Response

Thank you, Rudy, for choosing Dr. Pipe Drain and Plumbing services. Water service line replacement is one of our core services. We would gladly perform any other plumbing services for you. We look forward to hearing from you in the future should you require our services and we thank you in advance for any referrals you make on our behalf.

1/10

I ordered a 24' truck(confirmed it) , they showed up with a 16' truck. Didn't fit everything, had to leave stuff with neighbours to get later. Broke the legs off a 50's teak sideboard. Took longer than usual trying to fit everything so estimate was off by $200. No response to my complaints. ( guys were nice and polite though).

Approximate cost of services:
$700.00
What could this company do to improve their services?
Better follow up to complaints. Provide vehicle you say you will.
Any advice to offer fellow homeowners facing a similar project?
Would have rated higher if they had better customer service and follow up.
2 of 2 people found this review helpful.
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