Reviews

1/10

Central tree Care Ltd is fine when they are doing the work for you but if you are not a customer they are less than professional. A tree on Garnock was cut down and instead of using that owners property illegally trespassed and dumped the huge tree stumps on ours. Entitlement, careless and unprofessional. Central Tree Care Ltd. is fine when they are doing the work for you but if you are not a customer they are less than professional. A tree behind our property and across the lane on Garnock was cut down and instead of using that owners property( plenty of space) illegally trespassed and dumped the huge tree stumps on ours. This act of illegal dumping was selfish, rings of entitlement, careless and unprofessional in my opinion. The owner only had a few thin logs and his property which looked pristine. In contrast, we had the whole darned tree which looked like the aftermath of a hurricane. Only when we approached the owner and the live in who assisted the company ( on tape) but denied it, and advised them that the police have been phoned, did it hastily get removed. Clearly the area is colour coded (posts/ gravel )and defined. A true professional would seek permission if unsure. After coming home from work, this is not what I wanted to see. Ironically we have no trees which( were removed by an arborist for various reasons and the same company)and now we have someone else's illegally dumped trees from trespassing on our property. They left garbage as icing on the cake. Since it is a much delayed and anticipated new garage I did not appreciated the area being treated like a garbage dump. I maintain my residence and pay taxes so this won't occur. I do my due diligence and go through the proper channels. Don't just think of your customer because your reputation extends beyond that.

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10/10

Remodel has been doing home improvements on our home for over ten years. The reason we retain our contractor is beause from the initial meeting they listened carefully, provided a thorough and detailed description of the project, outlined the phases, pricing and ways to minimize household disruption. The estimates we were given were exactly what we were charged. There were no hidden fees or surprises. We were given exact estimates with regard to the quantity of materials required and advice with regard to the best places to purchase them. We had time constraints regarding the project finish date and the Remodel Construction Home Improvement People made sure to start and finish the job well in advance. Chris is a true gentleman. The craftsmen were consummate professionals who took pride in every facet of the job, every detail , were precise and patient. Dedicated craftsman were assigned to the project from start to finish rather than hoping from client to client mid-way. The contractors were extremely professional and knowledgeable in a variety of fields. They arrived on time every day and they made sure that they cleaned up at the end of each day. They provided us with advice and options as needed to ensure that we would be more than satisfied with the finished product . They took the time to accompany us to the supplier when needed to purchase material. Remodel makes the journey a great experience from start to finish because they are personable and driven to achieve customer satisfaction. I really consider them family now. I would recommend them to anyone who doesn’t wish to play Russian roulette with contractors. They are dependable, reliable and true to their word. Remodel is accessible and willing to answer questions or work through any design issues in a timely fashion. They are reasonable, resourceful and are up- to date when it comes to construction technology.. They balance function with design. They make any renovation project a breeze and have repeatedly succeeded our expectations . I am a satisfied lifer . Two thumbs up! Thanks and see you soon. Anita Barber

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Company Response

Thank you for you continued business over the last 30 years and having confidence in our company. Your new garage was certainly a challenging project for us due to the required approvals needed by the different levels of government. We were required to obtain a permit to remove trees from the City of Toronto forestry department which required us to first obtain an arborist report. The new garage also required a demolition and a permit to build the new garage which we had to obtain by going through (COA) committee of adjustment. It took about 9 months before we got all the necessary approvals and permits required to start construction. After being in business for so long we have developed excellent working relationships with many qualified and licensed sub trades which we used on your project and subsequently complete their job in a timely and efficient manor and passed inspections by both the City of Toronto and the (ESA) Electrical Safety Authority. During any larger scale project we will always encounter some obsticals and challenges that need to worked through. We always try to come up with best solution possible with your input included. We believe in constant communication with our clients during any project by giving them updates along with site meetings to discuss the project and discuss issues that may arise. Good communication and having a good working relationship with any client is key to the success of any project. We hope that you are really enjoying your new garage.

Chris and all the Remodel employee's and sub trades.

10/10

Remodel has been doing home improvements on our house in excess of ten years. The reason we keep with the same contractor is that from the initial meeting they listened carefully, provided a thorough and detailed description of the project, , outlined the phases, pricing and ways to minimize household disruption. The estimates we were given was exactly what we were charged. There were no hidden fees or surprises. We were given exact estimates with regard to the quantity of materials required and advice with regard to the best places to purchase them. We had time constraints regarding the project finish date and the Remodel Construction Home Improvement People made sure to start and finish the job well in advance. Chris is a true gentleman. The craftsmen were consummate professionals who took pride in every facet of the job, every detail , were precise and patient. Dedicated craftsman were assigned to the project from start to finish rather than hoping from client to client mid-way. The contractors were extremely professional and knowledgeable in a variety of fields. They arrived on time every day and they made sure that they cleaned up at the end of each day. They provided us with advice and options as needed to ensure that we would be more than satisfied with the finished product . They took the time to accompany us to the supplier when needed to purchase material. Remodel makes the journey a great experience from start to finish because they are personable and driven to achieve customer satisfaction. I really consider them family now. I would recommend them to anyone who doesn’t wish to play Russian roulette with contractors. They are dependable, reliable and true to their word. Remodel is accessible and willing to answer questions or work through any design issues in a timely fashion. They are reasonable, resourceful and are up- to date when it comes to construction technology.. They balance function with design. They make any renovation project a breeze and have repeatedly succeeded our expectations . I am a satisfied lifer . Two thumbs up! Thanks and see you soon. Anita Barber

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