Reviews


First Review

1/10

This store is in a great location. Sadly it rarely has what I want. The prices are so high that it is worth the extra gas to drive another 5 miles to get it somewhere else. I really don't know how they stay in business. They do have the rentals attached to their store so that is convenient too. The store always seems dirty. It is very rare that I will stop here for anything I need. It just isn't worth it, they either don't have it or it is way too much money.

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5/10

Their new store is bigger and you would think better. However, what the store left behind in their old Solomons location was the great customer service. That store had such wonderful service. It was never a problem finding assistance and all the employees were so helpful and knowledgable. They have been in this store for a few years now but I still miss the wonderful service of the other store. I am not sure how that was lost. Too bad that didn't stay with them in the new store. It'd be worth the higher prices to get some good service. Yes, they are a smaller store so their prices are higher (sometimes MUCH) than a larger chain. It is a good location and easy to get in and out of. They always have a lot of registers open so the wait in minimal. That's a bonus.

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1/10

After research, we decided on a Trane system. This company is certified to install this brand. When we were sold the product, we were told it was energy efficient and we would receive a tax break. This however was not true. This was very important to us and upset us greatly. Also, we were under the impression that we would be receiving a programable thermastat. This was not true and we were not made aware of this until it was too late to change it.We were told that we could purchase one ourselves. We had just purchased one ourselves! From them!

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1/10

We have had Guardian since moving into our home 6 years ago. They used to be great. The customer service was great and the so were the services. Within the last year, something changed. I am not sure if they went under new management or what but things don't run smoothly anymore. Twice I was scheduled for service and no one showed up. Each time they did show up, it was a different person. Finally, the great office people left. I am not sure what happened or why but the business went straight down. We have since dropped them as a provider, looking elsewhere to a company that is reliable and values its customers.

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0/10

When we ordered this floor, it was supposed to be completed within a week and half. This dragged on for over 3 months! They have the worst customer service I have ever experienced. No calls to set up times and dates. Calls that we made to them were unreturned. Even after stopping in the office, no one spoke to me or returned the call. I would not recommend this company even to my worst enemy. The workmanship was very poor. They had to bring in different people twice just to complete the stairs. Dealing with them was a nightmare.

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