Reviews

10/10

Very reasonable compared to other quote.Competitor said one day job while Maxima finished job in less than 4 hours.Showing up with a 5 man crew makes a difference.Replaced gutters and added two extra downspouts.Did not push extras like facia and leaf guard.The latter was based on a lack of trees adjacent to property.Did the final inspection with Maxima rep./owner.Great cleanup and promise to return if any leaks at the corners.Maxima was very responsive in terms of answering calls,returning calls and advising of ETA for the job.Highly recommended.

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Company Response

Thanks Bruce for your kind words.Great way to start new year!

4/10

We are a valued customer of Brock.All windows and patio door have been purchased and installed by Brock.Superb work.Decided to continue this loyalty with the purchase of a new garage door.Sales quote on August 6,measurements on August 29,installation on October 8,capping on November 2 followed by a return visit week or so later to re-install the control panel.Phoned several times to find out why the long waits between phases.Was told at one point I was not on the schedule for one of the stages.Complained several times to salesperson who was sympathetic.For all my inconvenience as a valued and loyal customer,some manager at Head Office in their wisdom,sent me an awesome gift certificate for $25 at a restaurant!Left him a message indicating this was an insult.

1 of 1 people found this review helpful.
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Company Response

Hi Bruce, we're pleased to hear that you were satisfied with the quality of work we had provided for your home throughout the years. We appreciate your loyalty to our company immensely.

Generally the install project timeline for Garage Doors is 8 weeks. We were able to install the garage door in approx. 5 weeks, unfortunately the extra capping required was scheduled a few weeks later.

The gift card was to say thank you for being a loyal Brock customer, and for your patience throughout your project.

Thank you for your feedback, we hope you enjoy your newly installed Garage Door.

4/10

Purchased the Extended Protection Plan for 4 years in March 2015.The warming drawer by Bosch needed replacement parts-control panel,thermostat and sliding rails.Lowes outsources its repair work to several companies.First visit by Repaircare/Appliance Repairs on Sept.28.A total of four visits later,problem not fixed.Lowes gets us EMS,another repair service.Arrived for another diagnostic on November 23.Parts have not arrived yet as of December 1.The repair process consists of one visit for diagnostic and another to fix.We have now had 3 diagnostic visits with the same outcome.They do not trust the previous technicians analysis.Keep in mind this is only a warming drawer.Can you imagine if this happened to a oven,stove top or refridgerator and waiting this long.Have complained to Head Office and Store Manager and recommended they conduct an audit on the performances of these companies they outsource to.

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10/10

Very satisfied with final work.Cement curbs and driveway under one company or work closely together.Other companies could only give driveway quote and you had to call another number to get cement curb quote.Some delays due to high temperatures but did follow up with progress reports.Sam and Carlo were my contacts,very happy with their business acumen and customer interaction.Good idea to be there during the asphalt process in terms of clean up not only on your property but also street ,installation of caution tape and instructions for timing of access to driveway and watering.

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Company Response

Thank you very much Bruce for your complementary words.
We appreciate your business and are happy that you are happy.

Thank you once again!

10/10

Good response time and accurate time allocation.Good follow up,workmanship and expertise.Did not get other quotes but did research of customer reviews and Better Business Bureau.Will be using their services for cleaning every 2-3 years.

1 of 1 people found this review helpful.
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Company Response

It was a pleasure working with you, Bruce! Thanks for the great review. - Owen

10/10

Majority of windows and the patio door have been replaced by Brock over the years by the same installers-Derek and Brian I believe.Their workmanship and professionalism is outstanding.Great product and great service.

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