I took my 5 yr old Miele in for servicing after it stopped running and just would not start. I was contemplating ditching it and just getting a new one when the sales person at Vacuum King explained that the cord had been whipped in a few too many times, breaking the cord rewinder. It was a simple repair, but still cost $100 for a second-hand rewinder to be put in. I had brought it to a different vacuum shop where the owner had told me the same thing and the same price but had walked over due to the filthy and terrible run-down interior that left me less than confident that my vacuum would be well taken care of. At Vacuum King, I was in a clean and bright showroom. They not only fixed the unit, but also completely cleaned it and replaced the dirty filter (showed me how to change it which I had never done!) and gave me a new box of bags, worth about $20. That earned my repeat business right there.