Reviews

10/10

We had Star Moon replace the shingles on the porch roof, as well as install leaf guards on the 2nd and 3rd floor eavestroughs. Found them on Homestars and chose them based on reviews and responsiveness. We are very happy with their work and will use them again. Pros: -responsive and punctual -competitive quote -work area cleaned up upon completion -professional

Approximate cost of services:
$1,100.00
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Company Response

Hi Lisa,
I am very pleased to receive your sincere review. I appreciate your time and satisfaction!
Hope to serve you better next time.

Be well and Safe,

Joyce Xie

5/10

In Oct 2021, Five Star completed exterior painting on our 3 story semi house. We found them on Homestars and selected them based on reviews, their potential availability, and quote. Pros: - free colour consultation - the consultant was professional and really helped us to determine what colour to use. We are happy with the colour - competitive quote - professional staff -were able to fit us in before the cold weather hit Cons: - unfortunately, the lack of pre-painting preparation really impacted the final result. The new porch and stairs were not covered and had lots of paint splatter. Porch ceiling not covered, edges had overspray. 2nd and 3rd floor Roof shingles had many paint splotches. -painter returned to remedy - somewhat satisfactory correction of the porch and porch ceiling. -we decided to leave the paint marks on the shingles, as we had concerns on how they would be corrected. Would rather just replace the front shingles in <5 years. Was the house painted? Yes. But we were really surprised that a professional outfit did not put any time into pre-painting prep. Not sure if this is normal for them or due to volume of work that needed to be done before cold weather.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

the paint on the shingles will be washed away as the paint does not have a primer to stick to asphalt. Had this not been the case we would have used paint removers immediately

the peak of the house was initially planned to be reached by long ladder; however, when the painting was undertaken the base did not provide for a stable enough platform to use the long ladder

We arranged for a boom lift to complete the job. We typically have a charge of around $1,100 for the lift; however, we did not charge anything for it as it was not included in the initial estimate and we stood by the budget we had provided at the time of the estimate

the arranging of the boom lift took some time and delayed the work

exterior jobs are very demanding physically. The thrust of the work is to complete the job, do a walk around, and take care of any minor deficiencies at the end. The deficiencies take very little time to fix at the end.

We thank you for the opportunity you gave us to be of service and look forward to be of service again in the future.

You are covered under a labour warranty for two years. If you still find any areas to be of concern please let us know and we will take care of it in the summer under warranty.

8/10

We had Dundas Windows replace 11 windows back in Sept 2019. We are still very happy with the windows - look and quality. Pros: -professional staff, from sales rep to installers -quality product Cons: -some of the work was completed early evening when it was dark. Upon completion, there was noticeable extra caulking in large front and back windows. We had some back and forth to get the installers to come back to do the fix. Would have preferred for Dundas to do a final inspect and to more closely manage any follow-up required. In the end, rectified and happy with final product.

Approximate cost of services:
$13,500.00
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Company Response

Thanks so much Lisa. So sorry for the minor delay. We are thrilled that you are happy and wish you many years of enjoyment!

5/10

In July 2021, we were to have Elite Mouldings replace two old wood porch pillars with two new fiberglass pillars, on a >100 year old house. Prior to finalizing the work order, we sent them pictures of the existing pillars and porch. No one did a pre-inspect. When the installer came, he removed one pillar and said that the roof area it attaches to needs to be repaired (about $500, minor, but necessary). Not something he would do. He put a 2x4 in place, and left. We scrambled to find another contractor/carpenter to do the repair before leaving on vacation. Every contractor that showed up to quote the repair could not believe that Elite Mouldings would just leave it in that state and expect to come back just to do the installation. In the end, we asked Elite to just send over the pillars. They charged $150 for the cancelled install and delivery of the pillars. We had another contractor do the repair and install. Pros: Professional staff, good product (the pillars) Cons: Should consider what is required for older homes/ pillar replacement, do a proper quote on what they can do/not do by inspecting the property first.

Approximate cost of services:
$1,500.00
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10/10

In August 2021, Emian repaired part of our porch roof, and removed and installed two porch pillars. We were left in a bind when another contractor that we expected to replace the pillars removed a pillar and said that he could not install the new pillar due to wood rot in the porch roof. He put a 2x4 in place, and left. Emian were in the neighbourhood working on another house. They came by on short notice and gave a straight-forward assessment of the work. Pro's: -reasonable quote, responsive, professional, clean workspace. We are happy with the install and how they came through for us during a busy time. We would recommend them and would be interested to work with them again on other projects.

Approximate cost of services:
$800.00
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Company Response

Thanks for your review

10/10

We had Spring Home install an AC unit in May 2021. We found Spring Home on Homestars and selected them based on rating and the conversations with the knowledgeable sales associate. We selected a Daikin A/C unit. House already had duct work. A/C unit installed at the back, requiring extra piping running outside the house. Pros: -Friendly, knowledgeable, professional staff. From the sales associate, to the installers, to the customer support. -The installers did not rush the installation (took about a full day) and left the work area tidy Happy with the unit so far. Have used Spring Home again for our furnace inspection, and would recommend them.

Approximate cost of services:
$4,000.00
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Company Response

Hi Lisa, Thank you for sharing your experience. I will be sure to pass the nice compliment onto the rest of our team here at Spring Home. We look forward to doing business for many years to come.