Reviews

10/10

Called David a couple of months back with a leaking washer and he responded in minutes. He came with another fellow and the part they thought needed replacement. The repair was supposed to cost $350+tax (since the part was expensive). When they got here they thought it was simply a busted hose but it turned out to be the pump was cracked (from a piece of metal that got stuff in it, wire from a bra of all things). The part was going to be about the same but they had a generic replacement in the truck that was cheaper (and by all accounts just as good). They installed it and everything has been working fine since. The part is guaranteed for 90 days and all is good. The service was fast, the guys were courteous and friendly, the work was done and the cost was reasonable. That's 10 out of 10 in my books.

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Company Response

hi Mark...Glad we could be of service. Here for you when you need us again. Thanks.

10/10

We hired Sobol to replace all the windows in our old house. We went with fiberglass in the main room and all bedrooms and vinyl in the basement and extremities. Archiel and his wonderful crew showed up on time, covered our floors with cloths, they were friendly, and they reviewed the process before starting. We had an issue with the colour and Archiel worked hard to solve the problem. At the end of each day, the crew removed the cloths and swept the floors. In the end, our new windows look great, there were no surprises on the costs (right on budget). In fact, I suspect they did a little extra on two windows and replaced some rotten wood at no extra cost. We wouldn't hesitate to recommend Sobol to anyone who needs windows installed.

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10/10

Called and got Michael to fix a badly clogged and leaky drain. The estimate was more than I wanted to spend to fix everything and he provided me with several options. He showed up on time, was courteous and worked to find an appropriate and affordable solution. What more could anyone ask for?

0 of 1 people found this review helpful.
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Company Response

Hi Mark,thanks so much for your review and giving us the oppurtunity to serve you.We really appreciate it.All the best to you.
Merry Christmas and Happy New Year! Thank you from all of us at The Water Works Plumbing & Drains Inc.

2/10

Went there for customer service. Salesman was nice and we purchased a few appliances that day. The delivery happened in a timely fashion but the work was not great. Dishwasher broke and they wouldn't replace it, even though they said they had one in stock. The customer service manager was very rude and unhelpful. She said new appliances would be for new customers only. They said they would order a part and it took weeks and then didn't work. After hassling Caplans for awhile they finally sent a repairman out and he said the appliance had clearly been dropped before it was installed and should never have been installed. After a few more weeks, they finally installed a new dishwasher. Caplans is supposed to be known for their customer service but we've heard that this has become typical of them these days and they aren't any better than most other suppliers and are worse than most of the best. We would recommend not using them.

2 of 2 people found this review helpful.
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