Sadly, what had seemed like a great experience turned into a negative one. The initial work went well, a bit messier than I’d have liked but hey re-wiring an old house without ripping down every wire is challenging. Everything was in and working except for a complicated wiring situation in the hall that prevented my preferred solution from being used, but otherwise Eugene went above and beyond. Everything was going perfectly until….. my tenant moved in and a breaker kept tripping. I’d noticed it once before; just though hm power surge, power failure, breaker tripped no big problem that’s why we have breakers. Tenant reset the breaker. Everything worked. Then I was up in the apartment going through some final finishing touches with the carpenter and the breaker tripped again. I reset it and the panel sparked/arced, and the lights didn’t come back on. I turned the breaker off and called Eugene. No response. Called the next day. No response. Emailed. “Sorry, sold the company, I’m back in the union, I’m moving I can’t help you” so I was forced to pay another electrician to come in and repair the issue, which was that ‘side cutters’ had apparently been used on the conduit that contained the wires, and a sharp edge plus a burr of some sort on the sleeve the wiring runs through to enter the box (protecting against fraying etc) had penetrated the insulation. That, plus a ‘phase issue’ - I now understand why the panel itself had been electrified at one point (done by his unlicensed apprentice at the time) but was told no it wasn’t electrified I must have been confused. Anyways issue resolved, everything seems to be working fine now, but it’s unfortunate. Good thing I still have the text messages identifying it as a problem prior to any new work being done on the house by any other licensed electrical contractors.
- Company Response
Hi Will, we were scheduled to finish after you were ready, issues like this in a over 100 year old home happen until looked after. You hired a PM that said he's using his own electrician and that was it. We appreciate your feedback but the work was done great and more then 1 year ago. We believe your new contractor with no electrical knowledge had something to do with it. Thank you I'm glad it worked out. But please next time someone takes over because your timeline changes please don't go after the company responsible for carrying the whole house on their shoulders. As well my guys couldn't access rooms due to vomit in the area we need to work in and nobody but clients mother to talk to. Will disappeared for a month with no explanation except a stomach issue! The review makes no sense to us and we assure everybody that work was done as per our scope , when he needed other illegal rental areas done with no regard for building separate dwelling codes, he hired a PM that said if we don't come the next day , he will use his electrician. That's when I got calls and I couldn't proceed with the work at that time and my time wouldn't work due to him saying he is too busy, he has to have them rented out with a weeks notice . We apologize Will but this review is false and makes no sense especially cutting through pipes with side cutters . We still appreciate your input and anybody reading this , clients are all different and pleasing some for free and not by the book is illegal for us.
Kind Regards Evolve Electrical Services