Dear Shea/Store Manager, It is my great pleasure to access services and goods from Home Depot. Most of your team members are amazing and very respectful to me. However, I experienced an inefficient service from your Painting Unit on Dec 23, 2020. The staff who took my order for painting at approx. 7.15 pm (Dec 23, 2020) found to be inefficient. The staff did not pay attention to my need and color sample I showed. I did not imagine that she had provided me a quite different color. When my contractor/painter came to my home on Dec 25, 2020 for painting, they discover the color was very different than ordered (because the Painter was with me while ordering) . Therefore, I had to cancel the painting project and I had to compensate to the painters. From Dec 26, 2020 stay home order started and I contacted your store via phone. I spoke with Ms Hilary and she advised me to contact after the COVID restriction. Today, March 10, 2021, I phoned your store to talk with you and to get your support on me issue. One of the operator at paining unit transferred me to your line. I waited for 33 minutes on phone to reach you but no luck. Our life is very stressful due to the impact of COVID-19. Now additional stress has been added to my life due to the inefficiency and lack of customer service by one of your staff. I will be very grateful to you if you please give me an appointment to discuss the matter over phone or in -person. I look forward to hearing from you. Sincerely, M Hasan 647 980 2520

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