Reviews

10/10

Working with Mindy and her team is always a breeze. She and her team members are efficient, friendly and organized. Hiring Luxury Move Management makes my job so much easier as I am able to offer a service to my clients that allows them to pack and declutter prior to staging which takes some stress off of them (I am a real estate agent). Mindy and her team are always on time, bring extra packing materials and interact with my clients in a very professional manner. I can trust them completely and don't have to supervise their efforts. They truly offer a turn key service and can problem solve and offer a custom solution tailored to my budget.

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Company Response

Hi Eileen thank you for your feedback. We really do take pride in our prompt and professional customer service. It is our pleasure to serve you and your clients!

10/10

Fantastic customer service with great storage tips provided, easy directions. Great location, clean facility, friendly staff. Easy to find the storage units and right off the driveway making a move super easy.

1 of 1 people found this review helpful.
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0/10

he store on Yonge street is extremely frustrating to deal with. The staff at the cash are very disorganized and don't seem to know what they are doing. It often takes 3 staff members to find an order. For example, I bought sod, mulch, plants & trees on July 15th. Everything was in stock except for the 2 trees on that day so I paid for everything but the trees. I asked them when they expect the trees in so that I can organize for my landscaper to pick everything up at once and install it all on one day so that I don't incur extra charges from him. They tell me Friday and I say great, I will have him pick EVERYTHING up on Saturday. They say that is fine. Not trusting them (as in the past, my landscaper has gone to get things and they "can't find them") I called them a few hours ago to confirm that everything is there and ready for him so that he isn't waiting while they scramble trying to find everything. The girl I speak with says yes, everything is there. I then tell her that I still need to pay for the trees as they weren't in stock on the 15th. She passes me to the nursery supervisor and I pay over the phone for the trees. This lady then tells me that the SOD is not in stock anymore because the sod needs to be planted within a certain time. WTF!! Why didn't they tell me this when I bought it on the 15th?!! I tell her that I had to organize my landscaper well in advance for today and now will be incurring extra charges for him to come back a second time. I am not happy and I do not recommend this store. For these prices, I would except exceptional service. This is very disappointing.

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10/10

Max came to my house gave me a quote for an internal weeping tile system with pump along our back and side wall. He walked me through everything and educated me patiently. his guys started right away and were clean & professional & started at 8:30/9 every day. He handled the permit & inspection, did some extra concrete work and gave me a 15 yr. written guarantee. He also went above and beyond and also prepped the pump area in case we need to connect in the side of the house in the future. I would definitely recommend his company!

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Company Response

Thank you, Eileen! It is true, we make every effort to make you feel satisfied with our service. Warranties, quality, punctuality, cleanliness are our top priorities. It’s pleasant to read you like our waterproofing service. Thanks again, we appreciate your review and your business.

10/10

My husband and I were having trouble visualizing how to make our new home look more warm & welcoming (the whole house was a hideous yellow). Andrea came in and helped us select all of our colours, paint types and also gave us suggestions about where to place furntiture, how to save money and more. Her taste was impeccable. Every colour she suggested looked beautiful. The bathrooms in particular were transformed and I couldn't have done it without her. I would highly recommend her - and in fact I have, my friends have her contact information. She is professional and extremely knowledgable.

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