Reviews

0/10

The worst product and service I have ever experienced. Windows frost up on the inside the second the temperature falls to -20. The company accused me rather than the product of having high humidity when the Supreme windows in my kitchen didn't have any sign of frost. These windows are in my bedroom. I've had both kinds (Pella and Supreme) for over 10 years and the Pellas fail every winter while the Supreme windows are warm and dry.

Approximate cost of services:
$2,000.00
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Company Response

We have a new service department administrator in Calgary. There should have been a Home Owners Manual provided with your windows. Condensation at cold temperatures can be from having humidity levels too high. It can also be a result of poor air circulation. Some area's of the home like upstairs bedrooms, bathrooms and kitchen windows can be in area's of higher humidity. The same glass could show different results depending on location.

10/10

The best service and product ever! Karl is a true professional and helped with design and product/installation knowledge. I've had the windows and door for over 10 years and I couldn't be happier

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the testimonial!

2/10

Everything was fine until they showed up at the door. There stood a person who had not been informed of the kind of jobs he had to do and he was visibly and verbally dismayed that it was so physical. He had mobility issues so I'm not surprised that he was unhappy. He did the work but it took him twice as long as it would someone less challenged. He dropped a toilet on my tub and chipped it. When I reported to the manager, I was told someone would come out after the holidays to fix it. I also asked for a discount on labour since the owner himself said they wouldn't normally send this employee on this kind of job. I was told that someone had to pay for it and now my calls are not returned and no one to fix the chip on the tub. Boo!

Approximate cost of services:
$385.00
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10/10

Curt has saved us from the cold on 2 occasions. One was Christmas day a couple years back when the computer board crapped out and then again recently when my motor did the same. His response is prompt. He is very professional but also has a sense of warmth and humour. He is thorough and takes time to explain the procedures.

Approximate cost of services:
$525.00
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