The door broke on my microwave. The first technician who came to my home had no experience repairing this model and he broke the inner door and left the broken parts on my counter. Another technician called without warning to say he was on his way but he never showed up. I then decided to obtain the parts myself and after much research I chose "Man with a Wrench". I was impressed that this company has a commercial premise and their technicians are factory trained and experienced (unlike many other companies who operate as dispatch service only and who take no responsibility for who they send out). When I contacted Chris at "Man with a Wrench" he advised me to email him pictures of the parts that I have obtained in order to ensure that I had the correct parts so as not to waste my money paying for a service call that could not be completed because I did not have the right parts. Thankfully I had all the parts and the same day I sent the email with the pictures of the parts I had an appointment for the next business day - Feb. 22, 2021. Despite a severe snow-storm the 2 service technicians (Oleg and Archie) arrived at the allotted time and repaired my microwave. They both wore personal protective equipment and they took the extra precaution of flipping the breaker to the microwave. "Man with a Wrench" was professional, helpful, reliable, and their fee was reasonable. I would have no hesitancy in recommending them to any-one with an appliance issue.
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- Company Response
Thank you very much for the great review!
It is great to hear that our technicians were able to repair the issue with your microwave quickly and efficiently. As well, we always make sure to wear personal protective equipment during appointments ensuring the safety of our customers. It was a pleasure repairing your appliance, and we hope you consider us for future repairs!
Team Man With A Wrench