We chose Carrerra to finish our basement as they had agreed that they could complete the renovation by Christmas. We wanted to do a big unveil of a new playroom for our two year old on Christmas morning. First and foremost, our basement looks amazing! We are quite happy with how it looks and feels and an added bonus is the shower in our new basement bathroom is the best shower ever. I would argue that Alex and his team are the hardest working in the business. The project started later than anticipated, and we had a timeline to keep so they stayed late on a number of occasions (really late on Dec 23rd) and worked on a couple weekends as needed to ensure we could have our special Christmas morning. The dedication to the goal from Muneeb, Alex and everyone was great and their availability for questions and suggestions was amazing! The opportunity area I would suggest for Carrerra is two-fold: small details organization and communication. We are A-type individuals, who like to know that all the little details are organized and on-time. There were a few instances where we feel we had the responsibility to remind the team of things we had requested and the timeline we needed to stick to. There were a few changes through the scope of the project that had additional costs tied to them, this happens when plans change, our only concern was that a few of the costs were not communicated to us effectively. The way things turned out look better than what we had anticipated, though we had not accounted for the additional costs. We talked through this and our basement renovation is completed with everyone very happy how it turned out. A big thank you to the team for working with us, for the hard work and the late nights! *I hope to add some pictures shortly.
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- Company Response
Thank you for your review! We hope you and your family enjoy your beautiful new basement :)