Laminate 240 sq ft Basboard 1 floor
This was a horrible experience to an already stressful time. It is a little bit my fault for paying in full before the job was done and it was only a small portion that was not finished but it took 2 months for the delivery of that piece (transition piece) and a month before it was delivered, Mike said he had that part but he ignored my emails and his phone always went to voicemail. This was when I tried contacting him to come and finish. In the end I could trust him to finish that transition piece and his compromise was that he will not charge me for that piece but we already had a verbal agreement that this was part of the price and I never received an invoice from him when the job was complete. He also said that he is closing his business and that's why my job was left the way it was so I guess this review is probably not worth much. Also not quite sure if this was fair but the baseboard work took about a half hour and I was charged 180 dollars for labour, this was again my fault for trusting him in giving me a good price because he seemed like a really nice guy. Anyways, If I get a BS response from this review, anyone is free to contact me and I can show the email proof of how Mike handled this job. Renovations are already stressful and I don't want anyone else to have to go through this.
- Approximate cost of services:
- $1,000.00
- Company Response
From the time the floor was installed, until the delivery of the transition piece was 5 weeks 3 days. Last I checked 1 month is 4.33 weeks. It did take time for the transition piece to get in. The laminate and matching transitions come from China, and if it is out of stock, it can take time to come in stock. The day the floor and trim was complete everything looked great as stated by Andrew. The trim did need to be painted and caluked, as we only install. The price for the trim install is by the running foot and is on par with other flooring and trim companies. The transition piece could not be pre-ordered because there was new tile being installed to the attached spaces. I didnt know at the time what the floor height difference would be. It clearly states in my terms and conditions that transition pieces may need to be ordered and done at a later date due to these type of situations. The transition pieces cost $30-$35 each, and there was two needed (1 was instock and installed). I do not charge for them until they are delivered and Installed. At the time I left, I said It would probably take several weeks to get the transition piece. I was more than willing to come and install it.
To sum it up, the project was priced very fair and competitvly, It was completed on time, and transitions were ordered. This is not a "Big Box" store type of flooring where they give you a transition that is "close", they are all exact matches and can take time to be delivered.
Sorry you feel the way you do, and have a hard time understanding things can take time.