My wife noticed on Saturday that the lever on our kitchen faucet was not working properly. I attempted to dismantle the faucet on Sunday morning and discovered that it was next to impossible to remove the lever as the set screw holding it in place was essentially stripped. Went out and purchased a new faucet from a local retailer. Called Bradshaw first thing Monday morning and could only get a confirmed appointment for service on late Tuesday. They called to today (Tuesday) much earlier and said that they had a technician available to come immediately. The bottom line is that he came quickly thereafter and completed the removal and installation within 30 minutes. Thank you Bradshaw, and especially JP (Jean Pierre) for your professionalism.