Jenn M in Toronto

We needed 2 reach in closets done in the upstairs bedrooms and one large basement closet done. We are very happy with the work that Royal Custom Closets did. Rob was great in the consultation and he came very early in the morning to accommodate our schedule. The closets were installed last Friday by Rick who was extremely professional and had great attention to detail. We are very pleased with the job they did.

We are very unhappy with this company. Terrible customer service and communication. Highly unprofessional - telling us people have been fired, asking us to make cheques out to an individual rather than the company.... We're still waiting on our order to be finished months later and getting no response from the company. The product itself seems to be of a lesser quality to other samples we've seen since . Our fault for not shopping around. We used them because of a Living Social offer and it was a big mistake. Update May 2013 - they never came back to finish the job. No one ever responded to us and the product itself is falling apart.

I called Joe yesterday morning because dishes were coming out dirty from our dishwasher. He came to my house yesterday afternoon, immediately took it apart and discovered the problem. He replaced a part and tested it to make sure it was ok. I was very pleased with the response time and service. I had a few questions about some other appliances in the house and he was happy to answer those as well. Very satisfied.