Reviews

10/10

Casa One worked within our budget and timelines. Peter provided options that worked with our design ideas without compromising on the look. His team tied up each day and showed up when they said they would. Would highly recommend them to anyone considering a renovation, big or small. We will definitely be calling them for future projects!

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Company Response

Thank you, it was a pleasure working with you.

0/10

WORST CUSTOMER SERVICE & DISHONEST TO THEIR CORE This is a zero star rating. I purchased flooring in May 2016. Horrific customer service then. We wanted to finish remaining floor in house and reluctantly went back to get the same wood (Feb 2019). And not because we wanted to deal w them again - because we wanted the same hardwood for a seamless look in house. They knowingly sold us hardwood knowing the finish had changed. Even though it was same item numbers on both invoices. We picked up and my husband saw it looked different. Called store and spoke with Vandana (who happens to be extremely rude and unprofessional). She indicated it was the lighting and that it was all the same. He brought it home and it was very clearly entirely different. Original wood was a matte finish and the new finish was high gloss. They refused to return it, had every excuse in the book, accountant was in, needed to talk to Joe (operations manager). this went on for 4 weeks. They indicated they would only refund $ if we let them try and colour match the old wood. I made 3 trips to warehouse. Finally Joe met us in person. He assured us he would make it right. They were given a box of the original hardwood. We agreed upon the colour. Now fast forward to my contractor installing the hardwood. (Joe also knew we were going to mix in the leftover 100 sq ft of original hardwood to make it flow) and we find that the new wood is 1/4" wider than original wood. Joe now claims that he never agreed to match the size, only the colour. WHICH IS CRAZY - they had a whole box of original wood and knew it would be getting mixed in with new stuff. I've requested a refund of my $ as they assured they would refund it if they couldn't produce same product. I'm sure this will go nowhere but I am willing to take legal action and have submitted a complaint to the Better Business Bureau which I encourage everyone else to do also who has had an issue. It is shameful that businesses can behave this way. If they had been honest in beginning and said the hardwood had changed I would have gone elsewhere from the beginning. I'm now out $4K and have hardwood in two different widths in my kitchen. These people are disgusting.

1 of 1 people found this review helpful.
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10/10

From start to finish, Ideal Stairs nailed it! Transformed 80s blonde wood carpeted stairs to a real showpiece. They really know their craft! White risers, stringers and spindles were colour matched to exciting trim and they provided 6 custom stain samples to match to existing hardwood flooring. It’s also worth noted they left work area spotless each night and job was fully finished 2 days ahead of schedule. Customer service as amazing as their craftsmanship! Mesh was especially helpful and truly went out of his way to make sure we were happy. Highly, highly recommend!

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Company Response

Thanks Jessica for your review and recommendation. Your feedback is very important to us while we continue to offer our clients the best in service and workmanship. We are so excited to hear that you had a fantastic experience with our company, and we hope you continue to enjoy your lovely new stairs. On behalf of Mesh and the Ideal Stairs team, we would like to thank you for choosing our company to be a part of your stair project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.