This is the worst service I have ever received from any business. They told me my daughter's bed would be delivered in 2-3 weeks. Two MONTHS later I still only have half of it. Every time I called to ask for information they either told me it was my fault or did not call me back. They were rude and tried to say that they told me it was 4-6 weeks. Totally offensive (I had booked a week off based on their delivery promise to redo my daughter's room as a birthday surprise for her. NOT a happy birthday!) They did not even deliver the first half until 6 weeks after ordering and they delivered it at 9 p.m. They left a 170 lb dresser in my front hall. They actually asked me if I ordered the bed in two different finishes, trying to blame me for the fact that they ordered it incorrectly. They refused to give me free delivery until I threatened to write this review. They are rude on the phone (when they actually call you) and try to get out of their commitments. Two months and $2,000 later, I am still facing a 5 year old who is wondering when her bed is going to come. They won't even give me a clear answer. No compensation. NEVER shop here. EVER
- Company Response
We are very sad to see this review. We have been trying to contact you for the last 10 days. Please contact our store so that we can resolve this matter.