Reviews


First Review

10/10

I needed documentation that there was no oil tank on the property. Matthew answered my phone call promptly, told me they could come out the next day & would phone me when they were leaving the previous job so I'd know when to meet them. And they arrived precisely when they said they would. It was seamless

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10/10

They were very professional. They quickly responded to my phone call to come out for an estimate. I had other estimates too, but rain centre's was the most practical- they gave me an easy to understand photo of what they would do.

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0/10

When flushing the toilet , the water would backup in the bowl, but not quite overflow. Hillcrest came, used a snake,said they found nothing, & said it was a defective toilet. They sent another plumber out a few days later, who ran another auger, & said there was no blockage, just a venting problem. Then the boss came out & said there is a possible dip in the pipe & a camera should be run , for a 3rd call. In the end, City of Vancouver sewer dep't ran a camera & auger & within a few minutes said it was tree roots blocking the pipe. I am disappointed that Hillcrest was so certain on their first 2 calls that it was NOT a blockage.

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10/10

I had no idea whatsoever of what was involved in cleaning out a sump. I phoned Milani & I was put in contact with someone who explained everything in a very easy to understand , patient manner. He asked me open questions that indicated there was possibly another problem, but he suggested that it need not be repaired as the possibility of this causing a future problem was minute. So I didn't feel he was trying to sell me on doing unnecessary work, & didn't feel any pressure. When I phoned back 2 days later to book an appointment, it was done the following day.

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