We purchased a new home and Raywal was the kitchen provider. While the product is nice and looks great, the service has been horrible and unreliable. Customer service at head office is rude and unresponsive and it has only been because of our builder that they've even showed up at our house. We've made several appointments since we moved in at the end of 2007 and have had to take off work because of them. About 80 per cent of the time, they didn't even show up. It has been a tough process with them and although I'm pleased with the overall look of the kitchen, the headaches with the service aren't worth it.