Reviews

0/10

1) Scheduled for 3:00 pm, didn't arrive until 4:45 pm 2) The installer who installed my smart controller, admitted he had never seen the controller he was installing before. After he wired it up, I set the controller up. Got it connected to the wifi, and setup the zones. 3) On the phone I was told the smart controller was $200, but after the install was charged $317. Seeing as I did the setup myself I could have saved $100 and bought the controller online. The wiring was only for 5 zones so not too much to hook up. 4) Online it states $115/hr was charged $120/hr 5) At one point one of the installers decided to lay down on the grass and "soak in the sun". Good on you for coming to work with a broken leg but when I'm paying by the hour? 6)Total services done (Install 2 new sprinkler heads, cap off several micro heads, install new controller). This took 2 hours and 45 mins. This is with 2 installers. One of the installers did install the controller while the other installed the sprinkler heads. Once done he helped out with some of the micro heads. So even with digging, we're saying 1 hour per sprinkler head? Maybe half an hour to cap off the micro heads and wire the controller. I've never been so Angry with a contractor before. SO, Called in to speak with Next Rain and they said they'd make this right. Booked me into a follow up appointment at 9 am for the following week. 10:13 am, I call in to ask where they are and am told they have no recollection of booking the appointment. Took another day off work to get nothing done. Oh and the email from the owner Todd I received is this is our busy time of the year so I'll get back to you in 3-4 weeks. Which is why I booked my appointment early to avoid the rush.

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10/10

Ambassador lock and key re-keyed the front door and garage door of our rental property (deadbolt and locks). They were running a little late but they called to let me know which I thought was very professional. They did the work fast, and were very friendly. They also readjusted the strike plates so that the locks would close smoother without having to be asked or charging for the adjustment. Would definitely use them again.

1 of 1 people found this review helpful.
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Company Response

Thank-you very much for taking the time to leave a review.
It was a pleasure doing business with you.

10/10

Been meaning to write this review for a while now. Got a Basement done 2 summers ago. Awesome. Seriously. They came on budget on time. Their staff was extremely friendly and professional. I highly recommend them. We had them do a family room with a single bedroom and a bathroom. They gave execellent suggestions and listened to our ideas. At the end of the job they were like family. James even bought our girls a blu ray movie. Would use them again in a heartbeat.

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8/10

After a few problems with a previous cleaning that was done at our house, Phillip from Calgary Steam Dry was helpful and rectified the problem. I appreciate their efforts in resolving this and will continue to use Calgary Steam Dry.

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Company Response

Hi Denille, thanks for your feedback in regards to the issue of the stain on your carpet. I admit the tech that was supposed to come out to your house for the service call dropped the ball and we have put guidelines in place to ensure that does not happen again. Since your original posting, as you can agree, we have made things right for you and the stain was removed. I would just like to state that we are not the type of company that gets your money and we are on to the next job. After the process that we took to get the stain removed from the carpet, I am sure that you can back that statement up. We truly appreciate your business and as a repeat customer, we would like to keep it that way.
We look forward to serving you again in the future
Thanks
Philip Goodwin