I originally booked Action Movers as they were recommended by a friend who were very happy with them.
When I e-mailed and called them to book my move I was impressed with the quick response. As well when I went into the office to pick up boxes the office staff was quite courteous and professional.
However the issue that I have is with the move itself and the final bill of $806.17. It took a little over 6 hours to load, move the contents of my 550 sq ft apartment 1/2 block up the street and unload. I was originally told that this move would be not more than 3 - 5 hours. It took my original mover just under 2 hours to unload the same amount of content, so really not happy that with Action it took so much longer.
I also have an issue that I sent an e-mail to the owner of Action Movers about my dissatisfaction with this move 11 days ago and never got a response.
Would I recommend this mover? No. Upfront professional and great to deal with but on moving day I was sorely disappointed.
Mark, per your e-mail below I will call you and discuss. Just to be VERY clear you guys knew about the stairs ahead of time. Please see the e-mail from your operations manager to me, dated June 8th where he estimated 3-5 hours plus a stairs surcharge.
To all the readers out there please note that I did talk with Mark today and he did give me a refund and he was very pleasant and professional to deal with and did make things right.