After getting quotes from 4 different companies, we decided to go with Three Towers to supply all the hardwood for our house. Their cost was the lowest for the same quality the others were offering.
They told us that each box contains about 18 sq/ft of hardwood but they usually include more up to 20 sq/ft.
Well, when the boxes arrived and our contractor began installation, he found out that we are short about 2-3 boxes! We did a calculation of the total sq/ft we ordered against how many boxes we received and turns out it was around 16 sq.ft per box! The salesman shortchanged us! I called him out and he didn't deny it (this is probably standard practice to them hoping the customers doesn't find out they're shortchanged like we did). He agreed to get me the outstanding boxes but this caused unnecessary delay with out plans.
In the end, their prices was good, the quality was good, their business practice is completely unethical and unacceptable!
Note: In response to the Company's response, he did not visit me at my home, never shook my had no did he apologize. The last I saw him was at their location when I went to pick up the outstanding boxes owed. As a result of his false account, I'm lowering the rating from 2 to 0 stars.