Ann in Toronto

Sergio's ratings are very well deserved. He redid the ceilings on my main floor and added crown moulding. His work is top notch. He takes great pride in his work and is meticulous down to the last detail. My ceilings look amazing. Better than I could have imagined. He was also very careful to protect the walls and floors and cleaned up thoroughly after the job. He is also very professional; good communicator, prompt, and fair. Answers calls and emails and shows up on time. On top of all this, he is a very nice fellow. Great attitude, works hard, and very good natured.

Yes, they have a great selection. But the customer service is not great. It's hard to find a sales person to help you and in my experience, they weren't very informed or able to answer my questions. They also got irritated when I asked for help at the counter (because I couldn't find any sales people on the floor). What really irritated me though was that after spending close to $2000 buying tiles, when I tried to return tiles they refused to accept them, even with a 20% restocking fee. It was after 30 days but it was a popular tile they still carry in stock. What a way to treat a good customer. Needless to say, I won't be going back or recommending them to friends. That are plenty of good tile stores in Toronto that know how to treat their customers.

I had some very serious issues with my basement plumbing (the result of a 120 year old house and numerous bad repairs over the years). Vitaliy is terrific. He is a very sharp person who was able to grasp the problems very quickly and figure out how to resolve them. He also communicates really well, clearly explaining the problem and the steps needed to be taken. He also listened to my concerns and suggestions. I find many men in the trades can be quite condescending when speaking with women, or assume women won't understand. Not the case with Vitaliy, and much appreciated. The project involved digging a huge hole in my backyard and digging trenches across my basement floor. Vitaliy and his team showed up on time every day, were polite and considerate, and were very neat and clean, always putting down drop clothes on the floor. They also did a good job cleaning up afterwards. Vitaliy wasn't here himself everyday but was always available by phone for any questions or concerns I might have. I could tell that he was committed not just to getting the job done, but to getting it done right and making sure it was the way I wanted it. His prices are also quite reasonable. If you're looking for a very professional, high-quality plumber who will make sure you understand exactly what the work entails and why, then call Vitaliy. I will certainly use his company again for any plumbing issues I might have in the future.