Our family contacted them as they are "authorized dealers" for Lift Master Canada. We had an issue where our garage door was opening and closing on it's own. They came by and claimed to fix it, and we paid them for it. The problem wasn't fixed, as the garage door started opening and closing on it's own again. I have called them many times to come back and fix the problem. At first, they said they are waiting to hear back from Lift Master about receiving replacement parts and/or the go ahead to replace the whole unit. But ever since that conversation, they have not followed up with me, or returned any of my phone calls back and have pretty much abandoned my family. They took my money and ran. On top of it all, I contacted Lift Master regarding this 'authorized dealer' and they have no record of Garage One contacting them with my case issue and have no record of them ordering parts to fix my problem. I will update my review if they contact me back and fix the initial problem and/or offer an explanation and apology. But if you're still reading this: DO NOT CONTACT THIS COMPANY! UPDATE (11/20/2020) - After several weeks, the owner of the company reached out to me through a representative because he/she saw my reviews on several websites. Through their representative, they expressed deep regret of my experience and wanted to correct the wrong. Since it was finally repaired (by myself) there was nothing more they could of done except for returning my higher end opener button in return of the basic button they gave me. That process wasn't perfect either, as I had to swap it out myself, but I appreciate them trying to make it situation better. According to their rep, they reprimanded the employees who gave me such a horrible experience. As a business owner myself, I understand how hard it is to have good employees working for you. Because of the owner reaching out to me, I improved their score.
- Approximate cost of services:
- $200.00