Reviews

7/10

We looked at laminate floors here and they have a large selection and knowledgeable staff. The downside for me is that it was a bit pricey, so I wouldn't recommend to someone on a tight budget. Lovely selection though.

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10/10

got a neat Indian style coffee table ehre, not what i expected from a scandinavian style store but we love the table. It's very rustic but solid wood and great value for what we paid.

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8/10

In terms of selection, you can't beat this store...they have everything. I looked for a rice cooker for ages as a gift for my mom and most places only had one or two. This one had several in all different sizes and brands. The staff was helfpful but knowledge levels weren't consistent (some knew a lot about the items in their department; others knew next to nothing). I'd recommend it as a one stop place for small appliances and home items.

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8/10

I love the atmosphere and selection in this store and it's a fun place to come and browse. The staff are certainly knowledgeable and helpful but I find the place is slightly understaffed as sometimes it's hard to get someone to help you. They have a large trimming and button selection which I've found is (oddly) unusual for fabric stores and they are well priced.

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3/10

We used on-side to assist with restoration after some water damage in our kitchen. I'm very happy with the work now that it's been completed, but it took quite awhile to finally get it done - four different crews came by to review the damage and we had to chase them each time with multiple follow up phone calls to get a response. This was annoying and we would have chosen a different company if our insurer had not recommended them. I don't know if this is just an issue that needs to be sorted out from their central office as they sent the wrong crew several times and the first two crews that showed up were convinced they were there to inspect a bathroom. They even sent a supervisor one time who had no idea about water damage or remediation and took some pictures and left (we never heard from him again). This really bothered us as each time we had to arrange for someone to take time off work and be home for the crew to come by. So they get about a '2' in that area but once the work was (finally!) completed, we were very happy with it and I give them a 4 there, so about a 3 in overall satisfaction. I wouldn't recommend them to my mother as the job took way too long to complete bc of the wrong crews being sent out repeatedly (with about a week going by in between each appointment) - so the repair took about a month too long and our kitchen ceiling was cut open and covered in plastic the whole time. Plus we were worried about mold issues bc it was water damage, and we didn't need that extra stress.

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Company Response

We are sorry to learn of your poor customer experience with our company. Should we have the opportunity to serve you again we would hope that our approach would show you the customer care and attention to detail that we're known for in the industry. - Sincerely, On Side Restoration

8/10

We looked at kitchen cabinets here and were very impressed with the level of service in the show room. The lady who looked after us was extremely helpful and spent and hour + with us to help us design and plan our kitchen. At the end we received printed designs of what our new kitchen would look like and it was great to have her expertise. Would definitely use them again, for the assistance with design alone!

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9/10

We purchased a gorgeous dark wood furniture set here and we love it! The furniture is solid wood and durable (we have young kids and so far no scratches or dents) and there are some nice touches in the quality of craftsmanship - such as dovetail joints on the drawers. I'd shop here again for sure, and the prices were reasonable for the quality of the goods.

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7/10

We bought a leather couch here recently and it is very comfortable and high quality leather. I love the quality and design that this store offers in their furniture. The only downside is that it is really pricey - this is why I wouldn't necessarily recommend it "to my mother." But if you're looking for a unique investment piece that will be passed down for generations in your family, to me this is the place.

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