We reached out the HIP to help us with a full renovation of our kitchen, our ensuite bathroom and many other facelifts around our home, including: new flooring throughout, new interior doors and trim, new potlights, new banisters, new ceiling beam cladding, painting (or wallpaper) throughout, plus a handful of other specialized items. After getting numerous quotes, I was most confident in their professionalism and response time. Their pricing was also fair and clear. We worked with Charlotte, who was very accommodating to our very specific requests on the kitchen design, and with project manager Larry who was a real taskmaster with the trades. They had estimated about 8 to 10 weeks to do the work, and they were on-site every day. Sometimes I would pop in on weekends and find trades getting detail work done to stay on schedule. Unfortunately, there was a mix-up with the floor company and the incorrect flooring was delivered (this was not HIPs fault at all) so it took an extra 4 weeks as we waited for the correct flooring to arrive, but Larry ensured that things moved as expeditiously as possible then. There were several items that came up during the process that I communicated I wanted to be done differently or to a higher standard, and they promptly addressed those issues to my satisfaction. Our new home looks great and I endorse them - many thanks to Larry, Charlotte and their colleagues.
- Company Response
Thank you for this gorgeous detailed review!
We appreciate you taking the time to post it.
Enjoy your beautiful home.
Ben & Dan