It took a while to figure out who this disappointed client could be.
Why [the customer] waited 13 months to post a review puzzles me.
After finding out from [JB] that the first designer walked out, I should have been more wary. However I was up to the challenge.
[JB] was, as are all our clients, aware of the hourly rate, and was given a colour consultation for which she paid $236.25 (1.5 hours).
She then asked for assistance in giving her some ideas for her basement. Another appointment was made later in February 2008.
[JB] was supplied comprehensive drawings for built-ins surrounding the fire place and a wet bar according to her wishes and needs by a licensed carpenter, a quote for gas modifications by a licensed gas fitter, electrical modifications and pot lights installation quote by a licensed electrical company, floor plans and drawings by myself.
During that time [JB] did not give any indication that she was not satisfied with the suggestions. In the nature of business, you supply quotes for jobs – some you get and others you do not. After giving the quotes, we did not hear back from them and assumed that they did not wish to proceed. JB was invoiced for the floor plans and drawings and still outstanding balance with our company.
I do strongly agree with [JB] that you should not only check all contractor’s credentials with the City of Toronto but also check with your local Better Business Bureau (www.ccbbb.ca) to see if there have been any complaints lodged against them. Speaking with former clients will also give you a good idea as to their work ethics.
In addition I would also advise clients to seek out at least 3 quotes from different companies. All quotes should be written in detail so you can compare the fine points.
And to further clarify C.I.D.C. refers to Certified Interior Design Consultant and P.D.R.A. refers to Painting and Decorating Retail Association.