In case the people at Mr Rooter were not aware, moen shower cartridges are covered by warranty. I used good old YouTube to figure this out and replaced it myself for $0. This was after Mr Rooter sent someone to my home telling me that he needed to cut my wall open and charge me $1500 to fix my shower cartridge. He claimed there was no other way. That was obviously a untrue. You guys should be ashamed of yourselves trying to rip people off during a pandemic when everyone is already struggling financially. Gross, just disgustingly gross behaviour. I really would like my money back for him coming there and doing nothing helpful at all.

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Company Response

Hello Jenn,

Thank you for taking the time to speak with our Manager in regards to this issue. We hope that after speaking to him any outstanding issue has been addressed.

Have a great day and thank you for choosing,
Mr. Rooter Plumbing