We hired Joe and his team from Metro Wide Paving based on a neighbours recommendation. What a mistake. Had to chase after him because he kept postponing our job. When they finally did show up, they did a terrible job. We have a basement window along our driveway and while the workers were doing the installation I went out to see how things were going. It's a good thing I did because they were about to pave over the lower portion of the glass block window. I had to argue with the workers to stop and redo it. As for Joe, he was nowhere to be found. Probably out lining up his next project. Never again will I use this company.
- Company Response
I am not sure which Joe you are referring to?? I am the owner of Metro Wide Paving Ltd, My name is Joe Zappia. When ever there is a problem with a job, I personally see to it that it is taken care of, and the client is satisfied. I was never aware of this project, or of your complaints.
I will say, the window you talk about, if it is too low, it would not be the first time that we have had to buiild the asphalt higher to ensure that the water slopes away from the home!! Sometimes we add an asphalt edge, sometimes we build it up with bricks, sometimes we install masonary borders. It is our objective to ensure the water slopes away from the home. Because the asphalt was installed over a small portion of your glass block window, does not mean that it was a poor job. In the end, you ended up having what you wanted, and there are no problems with the driveway, The proper amount of asphalt was provided right? That's why you paid us upon completion?? Yes, I do line up alot of projects because we are an A+ paving firm, and have been so for over 27 years!! I can understand being upset with the way the job was going, but in the end you got what you wanted. How you give us a 0 is beyond me.
You still have a driveway that functions as it should, and you were satisfied, that's why you paid us. Also, I am sure we told you six weeks from the time the project was secured we would have it completed.
I think your rating is harsh, and nowhere near reality, others I am sure will agree with me, we did not rip you off or misrepresent.
In closing, if there is an outstanding problem with your driveway today, please contact me directly at: 416.605.8776 and I will be sure to attend to discuss your concerns, that is how I conduct my business, but from your review, it just sounds like you are upset that we put your job on hold, nowhere do you indicate we ripped you off, or shortchanged you on materials promised. I can live with that, If your project was seriously a 0, we need to re-attend so that I can re-pave your driveway, and make sure we are at least a 5!!! Please advise if this is the case.