HVAC Technicians - Aggressive, nasty and rude. Did not install Furnace to Code.
#1) Initial furnace installation - Exhaust pipes were not installed to code (12" apart). #2) Enbridge threatens to shut our gas off in 45 days if we do not fix the issue. #3) During their follow-up call, first their technicians did not announce their arrival & just started cutting the PVC Exhaust Pipe outside. #4) Then after refusing the sign the ticket from Enbridge, their technician PHYSICALLY THREATENED the home owner. #5) The repair they did was very shabby. (See pictures) I have worked as a carpenter for the last 10 years and I have NEVER treated a customer like this. I reported this issue to High Life's company management- but customer service didn't really care and said nothing to indicate that they will resolve this issue. Avoid this company at all costs.
- Approximate cost of services:
- $2,500.00
- Company Response
hi Mr Lee,.
the furnace was installed in 2010 and when the technician arrived,. it was very evident the pipe was cut after the installation resulting in the code infraction.with the paperwork, our procedure is for the technician to sign off on the work and to bring signed documents back to the office for submission. unfortunately the homeowners son refused to give the paper work to our technicians and began to verbally abuse them. our technicians did not feel safe and promptly left the premises
if you have any other concerns, please feel free to contact us and we will happy to help you.