I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). My order delivered on time, but the header part was broken (photo#1,#2). After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! BUT… the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it won’t be broken again!!! It was the worst experience I have ever had, totally wasting money and time. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed
- Approximate cost of services:
- $1,610.00