Ported my landline to a VOIP line and BELL decided not to tell me it will not work with my existing system. Has not been properly monitored since February and I was the one who discovered it wasn't working properly in end of May. I pay in full for the year and they offered to do an upgrade to a wireless system with a sim card not needing the landline. They sent 3 techs out in 2 weeks time. 1st tech showed up 2 hrs late out of the 4 hr window and decides to tell me he is not qualified to do the install. He sets up another appointment for another tech to come out next day. 2nd tech shows up 25 mins before 4 hr window is up and makes excuse he can't install motion sensors as he doesn't have them. Make another appointment with sales guy for next Saturday and 3rd tech shows up and brings a whole different system and wants me to pay $250 for a keypad. I have 3 existing keypads and they wanted to charge me for the 2. Since I paid in full for the year, they wouldn't credit me from the moment my landline changed but from the moment I found out and actually talked to a sales rep. Don't waste your time with Bell as they are useless and don't care about your time and sanity. Do yourself a favor and go with a reputable company like ADT or Vivent. BTW I was a loyal customer of Bell since 2005 and my wife since 1990. We decided to cancel all services from Bell and have been better off since.