Roman in Toronto

My Electrolux over the range microwave died and I called the Bayview Home Appliance Centre twice to discuss repair options in detail. Both times I spoke to Hemi who told me that a technician must inspect it, It would be $85 for inspection plus $40 for installation (plus tax), then the technician would give me a quote for repairs. He said that there is nothing that they cannot fix in there and that they back it with 30 days warranty. The next day the technician came and first thing he asked me for a ladder, like if it is something every household has and not that technician should bring with him. Luckily I had one. He checked the microwave without taking it down and said that the fuse was blown. He checked the door switches and they were all good, so it was unclear what caused the fuse to blow. He said that to replace the fuse or to further inspect the microwave I would have to uninstall the microwave myself and then he would come again. I said that I was told that it would be $85 inspection plus $40 installation, he replied that it is $85 for him just to come plus $40 for inspection. He said that I would have to call someone else to uninstall it or to do it myself. What kind of service is this??? Anyhow, I said that I would uninstall it myself right away while he waits (I know how to do it because I installed it myself). He said that he could not wait because he had to go see other customers. I insisted that if he wanted me to pay for inspection then he would have to do the complete inspection and find the problem. After a bit of arguing he stayed and I took the microwave down. He did more inspection but could not find anything that could cause the fuse to blow. He said that I should replace the three door switches because, even thou they were good, from his experience just because they are old they could be out of sync and cause the fuse to blow. I trusted his experience and paid him for his visit, he gave me the quote to replace the fuse and the switches and left. The next day I bout a new fuse and replaced it just to see if it blows again before replacing the door switches. The microwave was sitting on my kitchen table and plugged into a different nearest power outlet. The fuse did not blow, the microwave worked fine and and after a week of using it like that I decided that it was time to hang it back. But as soon as plugged it into its "own" power outlet, the fuse blew. So I took it down again and this time replaced the fuse along with the door switches which I all purchased OEM from Electrolux dealer (these switches are very easy to replace, takes 10 minutes and it's impossible to do it wrong). This time I plugged the microwave into its "own" power outlet via extension cord and the fuse blew again right away. So the problem was definitely not in the door switches. I called the Bayview Home Appliance Centre and spoke to Hemi again and told him about my experience. He said that the problem was likely in my power outlet. I said that I wanted money back, because I paid for the inspection, I was told to replace the switches, I replaced them and it did not help, which means that the inspection was wrong. As soon as Hemi heard that he changed his attitude and said that it could not be the power outlet, but since I am not a technician I could have replaced the switches incorrectly. I said that if he does not trust my skills to remove two screws, unplug the switches and plug in the new ones then the technician is welcome to come again and replace the switches again as per his own quote and if it solves the problem then I'll pay for everything but if not then I would not pay and I would demand the money I already paid back. Hemi said that he cannot send that technician because he is on vacation for the next three weeks (during coronavirrus quarantine, lol). I said send me another technician, I'm dealing with the company, not with a particular technician. Then he started arguing that I could have broken the switches, I am not a technician nor electrician, etc. I kept insisting that he could send a technician to do it himself. My position was that whether the problem is in my power outlet (which the technician did not even test when he was here) or not, it is not in the switches, because having replaced them it did not solve the problem, which means that the were misdiagnosed and I should get money back for the diagnostics. I also mentioned that it would have been easier for me to just call in the technician again without telling my story and let him replace the switches and then not pay him until the issue is fixed, but instead I openly told him everything to save his technician's time because I already knew that replacing the switches would not help. Then Hemi started getting rude and called me cheap and "you are not a king". He said that his technician's time costs money and I must pay for his visits regardless of results or quality of his work. He said that the technician wold not come again until I pay ahead via e-transfer. I tried to explain that I did not insist that he comes at all, I just wanted the money back for incorrect diagnostics and that he can send a technician again only because he did not trust me. He kept insisting that I must pay whether the issue is fixed or not. After some arguing like that Hemi called me "stupid" and I hang up. The bottom line is, these guys are only interested in taking your money, not in fixing your problems, and they would tell you all kind of nonsense to get your money and then brush you off in a rude way. Stay away from this Company!