The tech was very friendly and professional. I had him install a few addition outlets in my condo. The job was done very efficiently and appeared to be within code because he told me what was legal and illegal. I would definitely recommend them.
I rented an aerator for my lawn. The tech guy in the yard was very helpful in teaching me how to use it. When I got home and used it, the aerator kept on stalling on me. What a 2 hour job turned out to be 4 hours. When I brought it back the next business day and told them about my difficulties, the guy inside at the service counter, said that if I have a bumpy lawn, it will trigger the oil sensor in the aerator to shut off. Thanks for not telling me at the beginning of the rental. Who has a perfectly smooth lawn? I probably won't rent anything mechanical from them again.
I apologize for the problems you experienced. We do our best to teach customers how to use the equipment prior to the rental. We pass on what is written in the owners manual. If your situation was a common occurrence or complaint we would have made you aware of it. Sometimes it takes analyzing the specifics of your job to diagnose what might be happening. Unfortunately it sounds like you rented at the end of the day and we were closed when you used it. We commonly resolve issues over the phone as well.
Anyway I am sorry for the problems you experienced.
A1 Windows were the cheapest company that provided a quote. They also only accepted cash or cheque for their payment. They removed my old windows and installed the new windows in less than 5 hours. I was disappointed that they only manufactured one line of basic windows and no other. I would recommend them to friends because they were the cheapest, but I would not use them again because their install was quite rushed and they seemed eager to move on to their next job.
We are glad to hear you obtained multiple quotes (something we always recommend) and found A1 Windows to be the best value. We do offer discounts for people willing to pay cash versus credit card. While every job site is different, people are often surprised at the efficiency and speed with which our crews work; rest assured your installation is guaranteed. As a true manufacturer of our own west coast designed windows you may find our selection more limited than those companies that represent multiple manufacturers.
Our aim is provide the best value in quality vinyl and aluminum replacement windows. We're sorry that you do not feel comfortable in using us again. If there is anything we can offer to change that please feel free to contact us directly at 604-777-8000.
2 guys came to clean the air ducts. They were friendly, but did not look professional at all. They vacuumed the air ducts with a hose that they pushed down the ducts and that was it. They said more expensive companies tape up the air vents and then vacuum the ducts, but their method with a vacuum hose was just as good and effective as taping up the air vents and vacuuming. I was not at all impressed with how they did the work and would not use them again nor recommend them to others.
