Reviews

1/10

Update March 2022. Crown molding has all separated from ceiling and top trim on microwave shelf has come off. Feb 2021 In Feb.2021 Rockwood kitchens installed a white Shaker kitchen my house. Just to clarify for everyone that Rockwood kitchens makes you pay the full balance upfront before any installation begins. I was left horrified when installer threatened to walk off the job twice (because I asked too many questions about what's happening in my kitchen) damage materials were installed, the contractor stood around talking half the time. I have been in contact with the Rockwood " designer" and they are offering to touch up and or fix the damages. The problem is they cannot fix these damages without creating more damage to the installed cabinets. Rockwood kitchens knew of the problems with the materials, that it chips when cut. Yet they installed it anyways. I am left with a kitchen that looks like they installed a used kitchen. I have requested that they issue a refund for the cost of the materials for the risers, for the light rails, 3 replacement doors, 1 drawer replacement and one day's labour. They offered me a $500 refund with the door and drawer replacement. This is not enough. I am left with a used looking kitchen and feeling totally ripped off.

Approximate cost of services:
$12,000.00
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Company Response

Hi there Manndi - we are truly sorry to hear that you are unhappy with your experience. I see that we have tried to rectify the issue in offering you a few different routes to choose from. I apologize that you are unhappy with the solutions provided to you. We take immense pride in our Customer Service and want our clients to be happy in the end. With saying this, we have done the absolute best we can to accommodate and fix the issues brought to our attention, as well as offering compensation. We are very sorry to hear that you are still unhappy. If you do happen to change your mind, and would like us to come back to fix the issues we would be more than happy to. Please let us know. - RockWood Kitchens