Novel Care was an absolute pleasure to work with. They were able to match our families needs with the right product to keep our home reliably comfortable. We went with a Mitsubishi multi zone ductless air conditioner, heat pump to match our homes heating and cooling needs. I was especially impressed with installation quality and professionalism. The installers showed up on time and completed the job and left with the only evidence of their presence being a fantastic new heating and cooling system. The lines were run neat and plum and the external vent had absolutely no issues with freeze up during the extreme cold. Their unique way of installing the high efficiency vent makes it virtually impossible to freeze up like a lot of the issues others have reported. I would highly recommend this team to anyone considering a heating or cooling upgrade.