Carol G in Fort McMurray

We were approached by a sales person/project manager late last winter and decided to replace all windows. The order arrived on time and the installers were capable and friendly. Three windows had the wrong glass, but mistakes happen, and they were replaced in a timely manner. But that’s where it went off the rails. When the initial install happened, we were contacted within hours to sign the completion form even though three windows still needed replacing. When those those windows were installed, the installers asked for payment even though we had confirmed multiple times that we were using Finance It. The final cost on the contract was incorrect. I had to remind the salesperson of the cost changes. We were told the company would handle the Alberta energy rebate paperwork. Almost a year later, and after multiple emails asking about it and multiple resubmission of photos, we haven’t received our rebate yet (although the government has now approved it). We had our windows open for the summer and when we tried to close them in September, our bay windows would not close. I emailed our project manager in September, twice since then and also left a message for the service department. We were eventually told we would have it fixed by the end of December but we have heard nothing. We finally used a broom handle to push our windows closed from the outside for the winter. One will not latch. There is water damage on our wall under the other. I reached the service department today. They have not been here or contacted me because “it is winter and too cold to work and Fort McMurray is too far to drive in the winter”. It has been five months since I requested service with no reply. Also, the salesperson/project manager sometimes takes weeks or months to reply. At no time did he explain frosted windows are not covered by the Alberta energy rebate until I contacted the rebate program and then asked him about it. This has been a very poor and frustrating experience and I cannot recommend Canadian Choice Windows in any way.