We recently hired Urban Studios to renovate our entire home and the customer service from Joseph has been outstanding. He has helped us by creating a vision for the layout of our home that has gone beyond what we imagined. He has been incredibly invested in keeping each step of the process honest and transparent. He has put in a lot of time and effort to make sure we feel comfortable with the process and to answer any questions. Joseph went above and beyond to help us with extra tasks to help get our house ready for the renovations and is involved every step of the way. Urban Studios makes the process easy by taking care of the permit process and guiding you through each step in a timely way. I cannot express enough how fortunate I feel to have connected with Joseph and the Urban studios team. Joseph impressed us with his professionalism, and enthusiasm for our project. His openness and transparency throughout the process allowed us to build trust and confidence in the company and allowed the entire process to go over with minimal stress which was so important as this was our first time undergoing renovations to this magnitude.. From the very start, there was a clear difference in the customer service provided compared to other companies we explored. Joseph took ample time to meet with us and go over our vision and any concerns we had for the project. Joseph had an ability to be very tuned in to what we were looking for in terms of changing the entire layout of our home and also respecting our budget needs. The team made so much possible that other companies fell short when discussing the scope of our project. Now that we have moved back in, I cannot imagine having a better outcome with any other company. It is clear that Urban studios is dedicated to integrity and living up to their promises. They have given us our dream home and the transformation of our home is absolutely incredible. Throughout the entire process, Joseph and his team kept in constant contact with us , went above and beyond with our requests and stuck to their timeline in the midst of challenges due to the lockdown. I wholeheartedly endorse this company for the quality, integrity, value for money and customer service they provide.
- Approximate cost of services:
- $170,000.00
- Company Response
Hi Chantal, thank you for taking time out of your day to leave us this amazing review! We're glad to hear that you're happy with the services we have provided so far. We are excited to continue working with you and seeing the project fruition.