Sofa Bed / Poor Quality / Poor Client Satisfaction
Really Disappointing! Bought a Sofa Bed in April 2019. The quality in clearly not their strength. We are barely use it and the second time we use the « Bed Version » the frame cracks (We are talking about a 600 SofaBed). Furthermore.. the response to my request for a repair or an exchange was way a Real disappointment! “ I brought your issue to my General Manager and the manufacturer. As you might know, the warranty does not cover any wear and tear. The sofa bed frame is structured with wood and is very durable. It is consider that under normal use the frame will not crack or break. Unfortunately, at this time we cannot provide a replacement as the manufacturer is not wanting to send us a credit or replacement.” A general answer that just shows how they don’t really care about their customer and their satisfaction. Please avoid to buy from them and go somewhere else. Their furniture is all from manufacturer from China and the service is not representative of Canadian quality! Jean-Christophe
- Approximate cost of services:
- $600.00