John and Richard did a fantastic job finishing my basement. They were able to work with my timeline and budget. Quality of work was great. They made changes on the fly, and best of all they satisfied my very demanding wife. I would highly recommend Laan to anyone.
Hired Weathermakers to do a furnace inspection after noticing a smell coming from our furnace. They suggested a furnace cleaning and said everything else was fine. When we had the furnace cleaned it was brought to our attention that there was a problem with a drain hose that was missed by weathermakes. I was disappointed that they missed this and the furnace cleaner noticed it instead. I feel as though they should have noticed this as they were hired to inspect the whole furnace. Other than that, the service was fine. they arrived on time. scheduling was quick. They did phone to follow up and we made them aware of what was missed by their tech, but nothing came of it, nor did I ask for anything, but I expected a follow up after the complaint that was never received.
Good morning!
Thank you for your comment! We appreciate getting feedback from our clients. This helps us improve our service and client satisfaction.
As a result of your review, I have met with our team members to revisit how we handle our client's queries, and stressed the importance of complete follow up on our part. Also you are correct, we should have caught the drain hose issue. As part of our upcoming regular weekly technician training, we will be reviewing the steps involved in inspections and troubleshooting. Having said that, I was glad to hear that the company we recommend for duct cleaning caught it and brought it to your attention.
I was happy to read of your overall satisfaction with the service, the technician's arrival to your home on time and the follow up call.
If you would like to discuss any part of your experience with Weathermakers further, please feel free to call me at 780-COMFORT, that's 780-266-3678.
Anna Duke
Owner
Use ERT on many projects. always looked after. Price is fair, service is great. design work is accurate. Overall customer service is great. Deliveries arrive on time. Good communication with shop foreman.
Used to clean furnace ducts. Did a great job, very friendly. made me aware of a problem with my furnace that was missed by HVAC tech from another company who inspected the furnace 1 week prior. would highly recommend. I believe their specialty is commercial/industrial.
Thank you so much for the review. You are correct, our specialty is commercial/ industrial, but we will always find the time to complete residential homes. :) Thanks again.
This builder has threatend legal action if I did not remove my review. From this single statement I'll let you draw your own conclutions as to the content of my review and the character of the builder.
