I called Your Tree Doctor in early April and the estimator came out very promptly. He was very courteous and informative and suggested treatment for an ailing pine tree. He did say that they had to wait for the sap to be running so I knew it would be a while. Mid May I contacted them and they couldn't find the quote; they didn't call back; end of May I tried again as the estimator had assured me the quote was in the office; beginning of June, still no work done. Finally somebody shows up the middle of June after I sent an email complaining about the terrible service (the email was never responded to though). I don't know what the problem was, but perhaps if you can deal directly with the owner you'll get service.
- Company Response
I apologize for what happen last Spring. I realized when you sent an email that your contract (under your wife name) was still in the binder : pending acceptation. I can't explain why the information that you accepted the contract did not have been write down on the contract.
I did schedule the service as soon as possible after that.
We do not enter your personal information in our computer database before we got an accepted quote. That was the reason why our receptionist was not able to find your contract a the moment you called.
She didn't know that your quote has been accepted.
I apologize for that lake of communication within our services.
I will send you today a 10% credit coupon on your next tree fertilization with Your Tree Doctor.