We had our home built in 2009 and with it, a fireplace like we had always wanted. Our fireplace does not have a pilot that stays lit. We have to turn on a couple of switches to start the fireplace. The issue was, since the beginning, the fireplace would ignite and then shut of. This happened multiple times until the control unit timed out. We would have to turn off and on the fireplace multiple times in order for it to run. After about a year in our house, we contacted the builder about our issue. We were told that it wasn’t an issue with the fire place, it was a circulation issue. The fire place was serviced by having someone make a larger hole to the basement which did not fix our issue. After multiple attempts at trying to get the issue fixed, we gave up. For years we flicked the switches off an on. I said that I had had enough and searched for a small business. This is when I came across Edmonton Fireplaces. I called Jason and set up an appointment. He arrived early and called me, but I was in a meeting all morning and missed his call. My mother in law was over watching our children and let him in. Bu the time I came home, all was finished and the area and fireplace were clean and tidy. Jason explained everything he did, and even suggested some options if we still had issues with our fireplace. Not only am I happy with his work, I am happy that he is easy to talk to as well. He was very kind to my eldest inquisitive son, my mother-in-law, and even my dog. Our fireplace works every time we turn in on the first time now. Thanks so much Jason!
- Company Response
It was a pleasure to work with you and your eldest son Jack on getting your gas fireplace to function properly and should work properly for years to come !!Thanks for taking the time to write this review and trusting Edmonton Fireplaces!!