I bout this service through buytopia. It states in the voucher that the branches should be able to be cut with a small chainsaw. When the two young men came out they said they can only cut 6 branches for the $200 value, and they don't have a chain saw but snips. They said they couldn't do my tree and to contact Buytopia for a refund. Buytopia said that Home Pro had to respond to their email. 3 weeks later I'm still waiting. I spent 2 hours going back and forth between them because they won't talk to each other. HORRIBLE!!!