Replacing all windows in old farmhouse/ patio door
Dealing with Justin was amazing. It was in 2019 and he walked us through the project with ease. We wanted to keep the integrity of the old house and Brock did so with no issues. A year later...we needed a patio door and another window....used Brock but felt the customer service was lacking. Justin was not our contact. We had to follow up constantly...if price wasn’t favourable would have used another company.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Kate,
Thank you for contributing this feedback to our HomeStars listing. We'd like to first extend an apology for the differentiating experiences you had from last year versus present. We have notified the team regarding your recent experience, as consistency is an incredibly important attribute for any business and we'd never desire for the process to change in a negative light.
We appreciate you making us aware, your satisfaction is important to us and we'll use this feedback to better our products and services throughout the organization.
Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.