James in Waterloo

Ryley, Failed to provide service as per the contract although we paid in full. This company is out to defraud customers and collect money upfront with no intention of providing service. Beware! Do not pay upfront. There has been 5 days when snow plow and salt service was to be provided to our home as per our contract and this company has not once shown up. We have waited for Ryley to come service our property again, again, he still hasn’t even dropped off salt that we've been waiting for from October, which was included in the contract. He continues to make excuses, even stating that he is on his way to our home and then never shows up and that he has contracted out our job to another company, and yet no one ever shows. We paid in full for a service that he has not once provided. We have asked for a full refund, we will have to hire someone to service our property, he has told us there are no refunds.. The fact that he gives so many excuses for his lack of service, I’m actually shocked that he takes customers money with no intention to provide the service he agreed to in his contract. Our driveway is frozen and is now a liability, we are scrambling to find a last minute snow removal service to come and ensure our property is safe for us and the other tenants. I have a contract and all texts and emails that provides proof.