Grand Alarms contacted me when I purchased my new home over a year ago, They offered me a $100.00 dollars for my whole package that included installation, and i would get my 100.00 back in 4 monthly installments of 25.00 for the first 4 months. I was quite pleased with their service, they called the day my house closed to setup an appoinment to install my home alarm. They were very proferssional and did a great job with the installation. I contacted Shiela McHugh from Grand Alarms in regards to an advertisement that dropped on my door steps a few weeks ago of free home monitoring for 6 months, I contacted Shiela to inquire because I felt I was entitled to this as their new customer. Shiela said she would find out from her manager and contact me back the same day, which she did. Unfortunately she told me her manager could not do it for me becuase of the great package that I got, I figured fair is fair and it wouldnt hurt to ask . I was very appreciative of Sheila calling me back, and at least trying for me. She took the time to explain how my billing would work, and offered me some other services that i could think about for the future. She was very pleasant to talk to and provided excellent customer service. Job Well Done. Overall I was very pleased with Grand Alarms.