Reviews

10/10

Two years ago when my run-of-the-mill furnace died, I decided to bite the bullet, replace it with the higher quality brand and have Dr HVAC supply and install it. Now, two years later, I cannot be happier with my decision – the furnace worked like a Swiss watch over the past two winters, zero issues. So, when my Air Conditioner stopped cooling this July, I called Dr HVAC. Steven came the same day to check it out, turned out that my AC had lost all its Freon gas, which, unfortunately is no longer sold in Canada, so the whole AC has to be replaced. This was not a happy news at all, but my AC was of unknown age, definitely more than 17 years old, so I knew it had to go. I asked for a quotation for the new AC and was told that that the specialist will come later that day to discuss options. I was happy to learn that it will be Bruna, the same specialist that I dealt with when replacing my furnace before. Bruna came a few hour later – highly professional, knowledgeable and friendly, spent about an hour assessing the house, my cooling needs and preferences in minute details, and reviewing my options with me. Zero sales pressure, just professional options assessment – I did not feel that she was trying to sell me the AC, I felt like she was helping me to buy the right one, like a trusty friend would do. I really appreciate her honest and direct advice on different options, including those that would not be optimal for me. We discussed models, options, agreed on a model and a price, and, while Bruna was finalizing the quote, I did a quick research on the chosen model (I went with Trane, same brand as my furnace), as well as competitors pricing offers for the same model with installation – Dr HVAC offering turned out to be pretty competitive, and, taking into account the extras I was getting comparing to a no-name company (like 10-year labor warranty, one free maintenance visit, etc), I feel I got quite a deal on a top-brand AC. But the main reason that I went with Dr HVAC for was not even the competitive price – it’s my confidence that the work would be done right by the reputable company that will still be around a decade from now. The installation crew came in the next week and the actual installation was quick and uneventful – Danny did an excellent job, installed new base, AC, new condenser (I think that’s the name), piping – neatly, in a very tight space with no damage to either walls or other equipment. Fast, accurate and clean job. It has been two weeks since AC installation, it’s humming along perfectly and cools the house well. It’s been a pleasure dealing with Dr HVAC and I definitely recommend this company.

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Company Response

Amazing review, Viktor! We're so thankful to have customers like you. Thanks for the kind words and for trusting us with your furnace and air conditioner. The Dr HVAC team works hard to ensure your home is comfortable and safe. Bruna and Danny will sure be happy to hear you were satisfied with their work.

10/10

After 16 years of trouble and multiple repairs (replaced motherboard, replaced induction motor (twice)), my furnace died again. Facing another costly repair and taking furnace age into consideration, I decided to bite the bullet and replace the furnace altogether. 16 years ago I went with the cheapest quote on the market for both furnace and installation and ended up spending 2 times as much on repairs and family left out in the cold (literally) in the middle of the winter couple of times. I learned my lesson. I dealt with DrHVac once before (a service visit) and was thoroughly impressed by the technician’s work – this was the first technician out of many that, after the service, actually spent time checking the vents in my rooms for CO2, ensuring my family is safe. I remembered this experience. And DrHVac was the first company I called to request an estimate when my furnace died. The estimator (Bruna) came on the same day. She spent close to 90 min thoroughly assessing the property, my needs and preferences – measured the square footage, assessed work location, ducts, went over new furnace and equipment options in minutia details. There was zero pressure to either accept any of the options or sign the contract in general. I was getting an honest and professional opinion, not a sales pitch, which I truly appreciated. By the middle of her visit, I already knew that I will be getting a new furnace from DrHVac. Ultimately, I went with a higher-end Trane model, but without the top of the line options. The price of the new furnace was reasonable and actually cheaper than I spent on the old furnace and repairs, plus it qualifies for a number of rebates. The installation was scheduled for the next day, 3 pm. This bothered me, as I was worried that installers might cut corners when the job extends into late hours. Also, my old furnace was located in a tight spot of the finished basement, so I knew that some of the drywall would need to be removed to provide full access to the working area, leaving me with a mess to clean and fix up later. Danny and his crew arrived at 3 on the scheduled day. The old furnace was removed, the new one was put in place in about 4hrs, WITHOUT touching the drywall – I still don’t know how they managed to work in such a tight space. New pipes (vents) were installed, all well-sealed, new furnace and connections look top-notch. The basement was left in pristine condition, the installers did a great job. In summary – I am very happy with both the furnace and the work done by DrHVac. I waited for 2 weeks before writing this review to ensure that the furnace performs as expected and it did not disappoint, works like a Swiss watch. Needless to say, I highly recommend DrHVac.

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Company Response

So happy to hear it Viktor! Our whole team is ecstatic to hear your experience with us merited this well-written review. We're thankful for your loyalty and support. Thanks again!