Rachel & Pedja in Mississauga

We used BCI to complete our backyard last summer and really liked how efficient the team was and most of the end product. Keith was very communicative at the time. Following the work, we uncovered some issues which my husband had to address and also damage at the front of our driveway and although I persistently messaged, and was told that the issue would be resolved a number of times, it has never (to this day) been resolved. I believe that issues happen but it is truly about the follow up / resolution. Despite trying to be more than reasonable give the pandemic challenges and the need for the company to complete other jobs, they unfortunately left us disappointed and had that not happened, we would have used them for additional jobs. Once that final payment was made, it seems as though our satisfaction stopped being a priority.

I would like to extend our sincere thanks to the team at Dial One. Be it my messages with Joe, calls with Matt or Aiman who did the job, every interaction was a wonderful one. We were eager to get this job done promptly in preparation for the birth of our son and were accommodated very quickly! Aiman was communicative, kind and efficient and very appreciative for our business. He also went above and beyond in trying to rectify a builder issue! I have no doubt that we’ll use Dial One again in the future and recommend their services to our friends and family. Thank you!