I recently installed a toilet, but I wasn't sure if the wax ring would be sufficient, as I didn't want to cause any water damage. There was a rubber ring in the bottom of the "bowl" where the toilet sits, which Mike explained was put in by builders (they don't use a wax ring). He said this should be thrown out and then the new wax ring forms the water-tight seal. I really appreciated Mike's honesty and advice, as he could have charged me to come out to install a new wax ring. While I didn't use him this time, I have two more toilets, which I plan to have him install. There was no charge for his help. Thanks.
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- Company Response
Thanks for the review and I certainly look forward to assisting you in the future.